Active Incident

Updated 2 days ago

Incident Status

Operational

Components

Client Area (Billing and Support)

Locations

Primary Data Centers



September 7, 2018 12:40AM AEST
[Identified] We are currently experiencing a problem receiving inbound phone calls on our main office number 02 8064 1739 . We are working to resolve this and will provide an update shortly. In the meanwhile, please open a support ticket or contact us via live chat on our website.

September 8, 2018 3:00AM AEST
[Monitoring] We have a new free call inbound phone number in place, 1800 170 070. This will replace our old phone number. We will inform all customers shortly.

Core Network




Operational

Shared cPanel Servers




Operational

VPS




Operational

DNS Services




Operational

Email Services




Operational

Offsite Backups




Operational

Client Area (Billing and Support)




Operational

Scheduled Maintenance

Shared Hosting MaintenacePlanned Maintenance

Schedule

November 15, 2018 1:00AM - 3:00AM AEDT

Components

Shared cPanel Servers

Locations

Primary Data Centers

Description

Maintenace and updates will be performed on all shared hosting servers. There will be at least one reboot for each server during the maintenance window.