Active Incident

Updated 5 days ago

Service OutageOperational

Incident Status

Operational

Components

Core Network, Shared cPanel Servers, Email Services

Locations

Primary Data Centers



July 13, 2018 9:45AM AEST
[Investigating] We are investigating multiple monitoring failures over multiple services. We will provide more information as soon as possible.

July 13, 2018 9:53AM AEST
[Monitoring] We have identified a network issue with our major upstream provider. They are also aware of the issue. Everything is available right now. The outage lasted 10 minutes. We are monitoring closely for further instability.

July 13, 2018 10:31AM AEST
[Identified] The issue is intermittently persisting. It is a network routing issue that is being worked on by engineers as the highest priority. We will continue to monitor and provide updates.

July 13, 2018 11:35AM AEST
[Identified] The network routing issue being experienced by the upstream provider of some of our cPanel servers is continuing. Customers will be seeing intermittent outages. A full post incident report will be compiled once the issue is resolved. Network engineers continue to work on fixing the routing issue. Further updates will be provided as they are available.

July 13, 2018 12:34PM AEST
[Monitoring] The network has stabilised in the last hour. We are awaiting final confirmation of resolution from the upstream provider involved. We will continue to monitor and provide further conformation shortly.

July 13, 2018 2:24PM AEST
[Identified] Stability has worsened in the last 30 minutes. There is still a large percentage of packet loss on affected services. We are continuing to engage with our upstream network provider to resolve the routing issue.

July 13, 2018 5:01PM AEST
[Monitoring] Engineers have confirmed they have successfully rolled out a configuration change required to network devices. Services and stability have been restored. We do not have final confirmation of complete resolution at this stage. We will update again when we do. Until then we continue to monitor.

Core Network




Operational

Shared cPanel Servers




Operational

VPS




Operational

DNS Services




Operational

Email Services




Operational

Offsite Backups




Operational

Client Area (Billing and Support)




Operational